Business services are activities that support a company’s operations yet do not produce or deliver a tangible commodity. Examples include information technology (IT), logistics, warehousing, staffing and accounting services. The industry is a significant contributor to the economy, representing 11% of EU GDP.
The business services sector provides a range of value-added functions, from assisting with product development to improving the customer experience. It also includes services that enable companies to operate more efficiently, such as warehousing and logistics and helping them scale their production processes. It’s important to define what services you offer and understand the role they play in your business strategy.
A Business services management (BSM) tool can help you identify opportunities to improve your business process. It focuses on aligning your organization’s internal and external service levels to your customer needs, and helps you manage service quality.
BSM is a strategic approach to managing business services through the application of best practices and techniques. It uses a systematic method to identify and address critical service issues in a timely manner.
The business services industry is a wide and diverse sector. It encompasses a variety of industries and offers a wide array of jobs, from administrative assistants to management consultants. Companies that provide business services help their customers operate more efficiently and increase profitability. This makes them a vital part of the global economy. The industry can be a rewarding career path for those with the right skills and education.