Business services are the services that are used by business enterprises to conduct their operations. These services include those related to banking, transportation, warehousing, insurance and communication. Business enterprises need these services because they want their funds to be available at all times; they want their plant, machinery, goods and employees to be insured against any damage or loss; they want to use the transport and warehousing facilities for transferring raw materials, finished products and personnel; they need the insurance companies to provide them with the appropriate policies; they require telecommunication and postal services to keep in touch with their customers and suppliers.
The success of a service business often depends on the effectiveness of operational processes, excellent customer service and effective marketing. As a result, service businesses have higher profit margins than product companies and offer recurring revenue through long-term contracts. They can also differentiate themselves from competitors by focusing on a specific niche market.
As a part of the Office of General Services, New York State’s central office, the Business Services Center (BSC) provides administrative support to agencies in order to increase efficiencies and reduce costs. The BSC provides transactional human resources and finance services that are common across agencies, and its goal is to support agency employees so they can focus on their core mission. The BSC has two teams, administrative services and data and analytics. The administrative services team manages the onboarding and training of new staff, while the data and analytics team ensures the BSC is working towards metric-based performance goals.