The US business services industry is a huge market, with over 420,000 companies and combined sales of $950 billion. There are numerous benefits to working in the business services industry, including flexible work schedules and the ability to work from home. Increasingly important to businesses is the growth of technology, which makes many services more readily available. Furthermore, the impact of the COVID-19 pandemic is expected to increase the demand for these services. According to the U.S. Bureau of Labor Statistics, the number of business services jobs is expected to rise by 2.1% annually through the rest of the decade.
Business services companies offer support and management services to businesses. Most of these firms are based in North America, Europe, and the US. Demand for these services is increasing globally due to new technology, digitalization, and new communication technologies. This has led to the emergence of startups across the globe, which are providing services in various niches.
There are different ways to model these services. The first is to map the capabilities of a technical service to its business service. Often, a single business service may span several teams, and mapping the business services to the corresponding technical services provides context for responders. Other common ways to model business services are to list them in the service catalog or the CMDB. Alternatively, business services may be defined in relation to existing health metrics.